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Stop the drop-off: How to design self-guided tours people actually finish
Most self-guided tours feel forgettable because they are built like information dumps instead of real visitor journeys. In this post, Andrew explores why some routes lose momentum and offers a practical framework for designing experiences that people actually finish. Using lessons from the Michigan Heroes Museum, we look at how focusing on pacing and flow can improve visitor engagement and provide better data for your tourism stakeholders.

Andrew Applebaum
Apr 145 min read


Beyond impressions: How to turn BIA digital engagement into measurable foot traffic
While social media reach is a popular metric, true BIA digital engagement is about moving visitors from their screens to your streets. This post provides a practical checklist for BIAs and downtown associations to turn online interest into measurable foot traffic. By focusing on physical actions like check-ins and rewards, tourism teams can provide clearer economic reporting to their boards. Learn how regions like Brampton and Riverview are using mobile tools to support local

Andrew Applebaum
Apr 96 min read


How BIAs can turn a digital directory into a measurable foot traffic engine
Static business directories often fall short of proving economic impact to BIA boards. This post explores how downtown associations can transition to interactive digital experiences like themed trails and gamified scavenger hunts. By focusing on measurable foot traffic and consumer interactions, BIAs can move beyond "awareness" and provide concrete reporting on how their digital tools support local members.

Andrew Applebaum
Apr 75 min read
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